Frequently Asked Questions (FAQ)

We understand you might have questions, so we have added information on the most common queries below. To get started, please use the tabs to select the section relating to your question. If you don’t see the answer to your query, please don’t hesitate to contact us.

Online Doctor
  • How can I be sure that Cloud Pharmacy is legitimate?

    Cloud Pharmacy is authorised by the Medicines and Healthcare products Regulatory Authority to sell medicines online through our website

    Cloud Pharmacy is registered as a pharmacy with the General Pharmaceutical Council.

  • Are the medicines you provide genuine?

    We purchase all of our medication from the exact same places as your traditional high street pharmacies. Irrespective of online or high street pharmacy, medicine can only be obtained from a certified and approved distributor.

  • Do I need a prescription?

    Our online service offers a free consultation which is reviewed by one of our prescribers in the medical team. They issue you with a private prescription which is then processed through our pharmacy and delivered to you.

  • How discreet is the packaging?

    We only use plain, discreet packaging free from any branding or labels indicating the contents.

  • Is this service confidential?

    Your medical and personal information is completely confidential and only will only be viewable by our prescribers and pharmacy team.

    View our Privacy Policy for further information.

  • Which countries do you deliver to?

    Cloud Pharmacy only delivers to the United Kingdom.

  • Will my GP be informed?

    You will be given the option to enter your GP details when placing an order. This is completely optional however it is recommended to keep your doctor informed of the medication you are taking.

What do our patients think?

  • Easy consultations and fast delivery of medicine which appears to be genuine.

  • From start to finish of my order I could not fault the service.

  • Couldn’t believe how quick we received our goods will definitely use them again.