Terms and Conditions
Terms & Conditions
Table of Contents:
- Introduction
- About Us and Contact
- Access to Our Website
- Our Services
- Conditions of Supply
- Our Liability
- Intellectual Property Rights
- Our Rights
- Entire Agreement
- Governing Law
1.1 These terms and conditions (together with the documents referred to within it) set out the basis for the terms of use you may make on our website www.cloudpharmacy.co.uk (the “website”), whether as a guest or a registered user. Please carefully read these terms of use before you begin to use our website.
1.1a Our “Privacy Policy” also applies to your use of our Site and sets out the terms on which we handle the data we collect from you as well as the data you provide to us.
1.1b Our “Terms of Sale” is applicable to any user purchasing medicines or other products on our website.
1.2 By using our website, you indicate that you accept these terms and that you agree to abide by them. You must not use our website if you do not agree to these terms as all consultations and treatments are subject to the terms and conditions of this website.
1.3 Please print a copy of these terms and conditions for your own records
1.4 We reserve the right to update these Terms of Use from time to time at our discretion. If we do so, the updated version will be effective as soon as it is accessible. You are responsible for regularly reviewing these Terms of Use so that you are aware of any changes to them.
2. Information about us and how to contact us
2.1 Our website is operated by PharmaRx Ltd. (“we”, “us”or “our”). We are a company incorporated in Scotland, United Kingdom under company number SC561117
2.2 Our pharmacy (the “Pharmacy”) is located at 3 Houston Interchange Business Park, Livingston, West Lothian, EH54 5DW.
2.3 We are regulated and registered with the General Pharmaceutical Council (“GPhC”) in the United Kingdom, with our Registered Pharmacy Premises Number: 9012073 & 9012911
2.4 You can contact us using the email address : support@cloudpharmacy.zendesk.com or by telephone using the number: 01506 901275.
2.5 If we have to contact you, we will do so via telephone or by writing to you at the email address you provided to us in your order.
3. Access to Our Website
3.1 You are responsible for ensuring that all persons who access our websites through your internet connection are aware of these terms, and that they comply with them.
3.2 Our Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate for use or available in other locations.
3.3 Our website is available only to individuals that can form legally binding contracts under applicable law. You must be over 18 years old to purchase the products or use our services. If you do not qualify, you must leave our website immediately. By placing an order request, you confirm that you are at least 18 years of age, or older if so required under any applicable law in your jurisdiction.
3.4 Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice. We will not be liable if for any reason our website is unavailable at any time for any period.
3.5 We aim to regularly update the website, and we may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.
3.6 Your account information (login address, password, or any other piece of identifiable information) is strictly confidential and should not be shared with any third party. We reserve the right to disable your access to this site if we have reason to believe you have failed to comply with the provisions of these terms.
3.7 Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
3.8 This website is not for emergencies. In emergencies, please consult your local doctor, pharmacy or emergency department at a hospital.
4. Our Services and how you should use our services
4.1 You cannot submit your consultation form, order a product or receive medical treatment without first registering on our Site.
4.2 Prescription Only Medication
4.2a On ordering a prescription only medicine, we provide an online medical consultation to you based on online questionnaires you complete and/or through telephone conversations and your answers to any follow up questions raised by the clinician. All our medical questions have been carefully prepared and are compliant with best medical practice.
4.2b You will be asked to provide details of any medical conditions that you suffer from, along with any details of any illness you may be suffering from or any ill feeling you may be experiencing on a regular basis. You must keep us informed of any changes to your medical details by email, and each time you place a new order by adjusting your profile information during the purchase procedure.
4.2c If we determine based on our medical assessment that you are suitable for treatment, we will issue you a prescription.
4.2d If our prescribing team determine that you are not suitable for treatment we will notify you that we cannot treat you and your order will be fully refunded.
4.3 Non-prescription Medication and General Sales List (“GSLs”)
4.3a If you order a product which is not a prescription only medicine, an online consultation is not necessary and you will be charged for the product on placing your order.
5. Conditions of supply
This section briefly outlines the conditions of supply for any orders placed on our website. For our comprehensive policy guidelines, please refer to our “Terms of Sale”
5.1 Our acceptance of your order will take place when we email you to say that your prescription has been approved. All delivery services will only apply from the point of which your order is accepted.
5.2 For prescription only medicines, if our clinicians determine based on their medical assessment of the information provided in the questionnaire that you are suitable for treatment we will issue a prescription, which will be sent to our Pharmacy. The Pharmacy will sell, supply, dispense and post prescription only medicines to you directly in its own name in accordance with our Terms of Sale.
5.3 You will be subject to identity checks by our partner Lexis Nexis. If you fail the identity check, we will not be able to provide you with prescription medication.
5.4 In order to facilitate dispensing and delivery, we may engage a partner pharmacy and disclose limited personal information (such as your name, prescription details, and delivery address). You may opt out of these disclosures by contacting us at support@cloudpharmacy.zendesk.com
5.4a Information regarding our partner pharmacy is provided below:
Mediva Pharmacy, Unit 54 Tanners Drive, Blakelands, Milton Keynes, Buckinghamshire, MK14 5BN, GPhC No: 9012803. Superintendent Pharmacist is Nayan Shah (GPhC No: 2060682).
5.5 Communications with our Prescribing Pharmacists
5.5.1 All communication between you and the clinician must be done via our secure messaging platform. The customer service email support@cloudpharmacy.co.uk should only be used for general queries.
5.5.2 If our pharmacists require further information, you will receive a message from them. The order will not be processed until you have replied to the clinician’s message. If you fail to reply within 14 days, your order will be rejected and you will be fully refunded
5.6 If we cannot accept your order, we will inform you of this and not charge you for the product. The reasons for non-acceptance may include but are not limited to:
- Your order being rejected by our prescribing pharmacists based on your information provided in your consultation form and any subsequent correspondence
- The product is out of stock
- Unexpected limits on our resources
- Identification of any errors in the description or price of the product
5.7 Professional codes of conduct and legal restrictions may limit the number and frequency of any item we and/or our Pharmacy are permitted to supply to you.
6. Our Liability
6.1 The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.
6.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability or death or personal injury caused by our negligence.
6.3 In the event that you use our website, and therefore order any products or services, for any commercial or business purposes, We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
6.4 Prescribed Medicines are supplied in accordance with information you provide to us and to our Associates through online clinical assessments on our site. We are not liable for any loss or damage from your use of any Prescribed Medicine if you supply incorrect or incomplete information.
6.5 We only supply Products and Services for domestic and private use. You agree not to use the Products or Services for any commercial, business or re-sale purpose, and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity if you use such Products or Services otherwise than in accordance with these Terms.
6.6 We are not liable for loss or damage, which arises from your failure to inform your GP or other healthcare professional about any Products or Services which you order from our website
6.7 We are not liable for any loss or damage, which results from your failure to follow advice given on our website.
6.8 If your item arrives damaged we are not liable for those damages, everything leaves our premises intact and if damaged in transit it is the sole responsibility of the consumer to contact the courier. Cloud Pharmacy (Pharmarx Ltd) are not responsible for any damages or injury sustained to consumers if items arrive damaged.
6.9 You accept that the advice provided through our site does not replace the advice provided to you by your GP and that you should consult with your GP and other healthcare professionals on the Products and/or Services supplied through our site.
7. Intellectual property rights
7.1 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
7.2 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
8. Our Right to vary these terms
8.1 We have the right to revise and amend these Terms of Supply from time to time. It is your responsibility to ensure that you re-familiarise yourself with these Terms and Conditions periodically to ensure that you are aware of any revisions or amendments which may have been made by us from time to time.
9. Entire Agreement
9.1 These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussion, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our site.
9.2 We may restrict, suspend or terminate your access to our website if we believe that you have breached these Terms of Use at any time. Any such restriction, suspension or termination will be without prejudice to any rights that we may have against you in respect of your breach of these Terms of Use. We may also remove the website as a whole or any sections or features of the website at any time.
If you have any concerns about material which appears on our site or concerns with regards to our services, please contact: support@cloudpharmacy.zendesk.com
10. Governing Law
10.1 These Legal Terms are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded.Pharmarx Ltd and yourself both agree to submit to the non-exclusive jurisdiction of the courts of Glasgow, which means that you may make a claim to defend your consumer protection rights in regards to these Legal Terms in the United Kingdom.
